Who we are
Lou Lou’s Sparkle with registered address: 15 Monaghan Street, Newry, Co. Down, BT35 5381, Northern Ireland is the owner and manager of the website and domain: https://louloussparkle.com
Here at Lou Lou’s Sparkle, we understand that your privacy is important and we promise to treat any personal information you provide us as confidential and will only be used and recorded in accordance with the General Data Protection Regulation and the Data Protection Act 1998. We will never mistreat your personal information and will never sell any information about you to any other party.
What personal data we collect and why we collect it
We will only collect information if you willingly provide it. You are not legally required to provide us with your personal information for our online store.
This information may include personal data, such as name, email address, personal account preferences, transactional data, such as purchase information and technical data such as information about cookies.
While you visit our site, we’ll track:
- Products you’ve viewed: we will use this to, for example, show you products you’ve recently viewed
- Shipping address: we will ask you to enter this so we can, for instance, estimate shipping before you place the order, and then send you the order.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including returns and complains
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number. This will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and are no longer legally required to keep it. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Why we collect your data:
When you purchase a product from us, we usually need to use the information about you to provide you with our services and to supply you with our products:
- To contact to you to complete your purchase of our products
- To notify you about changes to terms and conditions
- To process payments and send you the receipts required
- To reply to your enquiry
- To provide you with the benefits and services to which you have asked for.
We do so because it is necessary for the performance of a contract.
We rely on legitimate interests for the following purposes:
- Responding to communications, concerns or complaints and seeking feedback from you about our products
- Holding contact information for the duration of your custom
- Keeping a record of what products you have previously purchased so you can easily see relevant products.
- Monitoring completion levels on your purchase
We rely on legitimate interests for the following purposes:
- To enable us to comply with any legal regulatory requirements and in the detection and prevention of theft, fraud or other crimes
The information that Lou Lou’s Sparkle collects and stores relating to you is primarily used to enable us to provide our services to you. We collect information from you when you use our online store or fill in our online contact forms.
The details you provide includes your name, email address, product selections, delivery address, telephone number and payment method (paypal, please see below). We use highly secure and trusted payment systems, we will never keep your other personal information for as long as necessary and consistent with the purpose for which you have given it to us.
Please note, that we may keep contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through our contact form for marketing purposes.
Please refer to our Cookie Notice to see what types of cookies we use, and for what purposes.
Links to other websites
As you may have noticed, we have buttons that link through to our social media platforms, if you follow these links you are leaving out website. Please note. That we do not accept any responsibility or liability for these websites’ protection and privacy policies and procedures. Please check the social media platform’s privacy policies before you submit any personal information to the linked websites.
Who we share your data with
We will also share your address information with the postal service and courier to ensure that your product is delivered to you in a timely manner, and in the best condition.
How long we retain your data
Lou Lou’s Sparkle keeps contact form entries for six months and customer purchase records for five years. This is so we can stand by our products and services, so if you have any queries we can satisfy them with ease and look up your purchase records to find out exactly the product and when it was ordered.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Us, as website administrators can also see and edit that information.
What rights you have over your data
You have the right to access the personal information we hold about you at any time. You also have the right to ask us to update or correct any incomplete, inaccurate or out-of-date personal information we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.
Please note, that before we are able to provide you with, or to correct any personal information we hold about you, we may ask you to identify and to provide other details to help us fulfill your request. We will only use this information to confirm your identity.
Where we send your data
Lou Lou’s Sparkle does not transfer your site data outside the European Union. Our web hosting service is based in the UK, therefore any data collected from our website is kept secure in the UK.
How we protect your data
Lou Lou’s Sparkle complies with the standard procedures and requirements as laid down by applicable law to ensure that your personal information is kept secure. We use the latest in Secure Server Technology (SSL and HTTPS Encryptions) to ensure that all your information is protected to the highest standards.
We will store your personal information until we no longer have a legitimate use for it. We do not keep any payment details on file, online or digitally. Please note, that the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
Lou Lou’s Sparkle are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect online.
If you require more information about how your personal data is stored, please contact our Data Controller at Lou Lou’s Sparkle, 15 Monaghan Street, Newry, Co. Down, BT35 6BB, Northern Ireland.
What data breach procedures we have in place
We have in place strict and secure procedures in case of a data breach. If you feel like there has been a breach of data regulations, please contact our Data Controller on the contact details below.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example:
- The most efficient courier and shipping service
- Social Media Links on our website
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Our contact information
To exercise any of your rights, or if you have any questions about our privacy notice, please contact our Data Controller on:
- Email us: firstname.lastname@example.org
- Write: Lou Lou’s Sparkle, 14 Carrive Road, Silverbridge, Newry, Co. Down, BT35 9LJ
While we hope to be able to resolve any concerns you have about the way that we are processing your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR or have any wider concerns about our compliance with data protection law. You can do so by calling the ICO helpline on 0303 123 1113 or via their website.